Shipping policy
Luin delivers from Finland to all EU countries, Norway, Switzerland, Iceland, United Kingdom and USA. In partnership with our local Japanese distributor, we also deliver to Japan.
INFORMATION ABOUT THE DELIVERIES TO DIFFERENT REGIONS
Finland
Pick-up from a PostNord parcel point – free delivery over 100€, otherwise 6,99€
Pick-up from a Posti parcel point 9,49€
Posti Home Delivery 13,99€
We deliver orders to Finland within 1–3 business days. You will receive a notification and a tracking code via email once your order has been dispatched from our warehouse.
Europe – All EU countries
All deliveries over 150€ are free of delivery fee. The fee for deliveries less than 150€ is flat rate 14,99€. The delivery time approximately 3-7 working days.
Europe – Non-EU countries Norway, Switzerland, Iceland and United Kingdom
Flat rate 29€ in all deliveries. VAT (25.5%) will be reduced from the total sum in shopping cart after choosing the delivery country. Please note that there might be some local custom duties and payments depending on country, which are part of your responsibility. The delivery time approximately 3-7 working days.
USA
Flat rate 39€ in all deliveries. VAT (25.5%) will be reduced from the total sum in shopping cart after choosing the delivery country. Please note that there might be some local custom duties and payments, which are part of your responsibility. The delivery time approximately 1 week.
Japan
We have a distribution partnership to Japan. Please go www.luinlivingjapan.com and place your order there.
Other countries
Would you like to order outside EU? Please contact us at info@luinliving.com and we will find out a best delivery option for you.
EXCHANGE AND RETURN POLICY
It is important to us that you are satisfied with your purchases. Therefore, we offer a free 30-day exchange and return policy for orders within Finland. For international orders, any possible shipping costs are not refunded.
For detailed instructions: Exchange and Return Policy
If you have received wrong or damaged products, please contact us at info@luinliving.com.
UNCLAIMED PACKAGES
Please note that not picking up the order from the pick-up point is not considered a product return. Please ensure that the package is picked up on time. If you are unable to pick up your package for any reason, please contact us at info@luinliving.com. When an undelivered package is returned, we will refund the value of the returned products, but we will charge shipping costs and a handling fee, which will be deducted from the refund amount. The handling fee for deliveries within Finland is 10€, for EU deliveries it is 20€, and for non-EU deliveries, it is 30€.
SECURE PAYMENT
Luin (Luin Oy, Business ID 2660735-3) takes care to ensure your security when shopping in our online store. The connection between the customer and Luin is protected with SSL encryption. SSL security is widely trusted, including by Finnish online banking services. In the Luin online store, you can pay for your purchases safely and easily.
The available payment methods are:
- Online bank payment using bank credentials (all major Finnish banks)
- Card payments (Visa, Visa Electron, Mastercard, American Express)
- MobilePay, PayPal, Pivo, and Siirto
- Apple Pay, Google Pay
- OP Lasku, OP Tililuotto, Walley
- Klarna Flexible Installments or Pay Later
Paytrail Oyj (Business ID 2122839-7) acts as the payment service provider and payment processor in cooperation with Finnish banks and credit institutions. Paytrail Oyj will appear as the payment recipient on your bank statement or card invoice and will forward the payment to the merchant. Paytrail Oyj holds a license as a payment institution.
Paytrail Oyj, business ID 2122839-7
Innova 2, Lutakonaukio 7
40100 Jyväskylä, Finland
Phone: +358 207 181830